Cancellation & Refund Policy
Clear, fair, and transparent guidelines for paid memberships and transaction resolutions.
1 General Principles
This Refund & Cancellation Policy applies to all paid membership plans, subscriptions, and matchmaking services offered through NammaJodi.in.
Before purchasing, all plan durations, features, contact view limits, pricing, and applicable taxes are clearly displayed.
2 Membership Cancellation
A member may request cancellation of their paid plan at any time through account settings or by contacting customer support.
3 Circumstances Eligible for Refund
Refunds are processed in legitimate transactional discrepancy cases, including:
- Duplicate Billing: You were charged more than once for the same membership package due to a network glitch.
- Payment Debited but Not Activated: Money was debited from your bank/UPI, but the membership failed to activate automatically.
- Unauthorized Transaction: Verifiable fraudulent card or account usage prior to extensive service utilization.
- Service Failure: Unresolved technical issues on our platform preventing access to purchased features.
4 Non-Refundable Circumstances
Because digital membership access and contact details are delivered instantly, refunds cannot be granted solely due to:
5 Refund Processing Timeline
Approved refunds are credited directly back to the original payment source (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days, depending on your banking provider's settlement cycle.
6 How to Submit a Refund Request
To initiate a review for payment or activation discrepancies, please email us with your payment proof: